Zillow Real Estate & Rentals — Reviews & Insights
Zillow.com
Analysis Summary
Zillow Real Estate & Rentals is facing significant user dissatisfaction due to frequent app crashes, inaccurate property data, and a cluttered user interface. Users are increasingly leaving the app...
Rating Distribution
Pain Points
-
functionality
· 3.0% of reviews
App crashes and freezes
-
functionality
Login issues
-
real estate tools
· 7.0% of reviews
Inaccurate property values
-
user interface
· 7.0% of reviews
Cluttered interface
-
functionality
· 1.0% of reviews
Notification issues
-
filtering options
· 4.0% of reviews
Broken filters
-
real estate tools
· 16.0% of reviews
AI search issues
-
user interface
· 11.0% of reviews
Poor map functionality
-
functionality
· 3.0% of reviews
Broken 3D tours
-
real estate tools
· 8.0% of reviews
Inaccurate pricing
-
real estate tools
· 10.0% of reviews
Inaccurate property details
-
user interface
· 9.0% of reviews
Poor app navigation
-
real estate tools
· 15.0% of reviews
Inaccurate location data
-
real estate tools
· 6.0% of reviews
Inaccurate property taxes
-
functionality
· 3.0% of reviews
Broken saved searches
-
real estate tools
· 7.0% of reviews
Inaccurate Zestimate
-
user interface
· 8.0% of reviews
Poor search functionality
-
functionality
· 11.0% of reviews
Broken rental listings
-
real estate tools
· 10.0% of reviews
Inaccurate neighborhood details
-
user interface
· 14.0% of reviews
Poor app design
-
functionality
· 3.0% of reviews
Broken app widgets
-
functionality
· 6.0% of reviews
Broken Apple TV app
Praised Features
-
Virtual staging
· 1.0% of reviews
3D virtual tours and staging
-
BuyAbility score
Home-buying budget estimate
-
Local agent support
Working with local real estate agents
-
Virtual leasing assistant
· 2.0% of reviews
Real-time help for rental searches
-
Neighborhood details
Information about nearby amenities
Feature Requests
-
Dark mode
· 1.0% of reviews
Option for a dark theme
-
Filter by open houses
· 3.0% of reviews
Option to filter listings by open houses
-
Acreage display
Show property acreage
Bug Reports
-
App crashes
· 5.0% of reviews
Application crashes frequently
-
Login issues
Problems logging into the app
-
Notification issues
· 1.0% of reviews
Unreliable push notifications
-
Broken saved searches
· 3.0% of reviews
Saved searches disappearing
-
Broken 3D tours
· 4.0% of reviews
3D tours not available
Competitive Position
Zillow's market positioning is threatened by competitors offering more accurate and user-friendly platforms.
