Venmo — Reviews & Insights
Venmo
⚠ Sentiment Storm (moderate)
Rating
4.85
15.5M ratings
Reviews/Month
1154
Trend: declining
Last Updated
Jan 28, 2026
v26.1.0
Days Since Update
66
Active
Analysis Summary
Venmo has a mixed user experience with many praising its ease of use but criticizing poor customer service, frequent account issues, and app crashes. The negative sentiment towards support and...
Rating Distribution
Pain Points
-
customer_service
· 22.0% of reviews
Issues with customer support
-
account_issues
· 22.0% of reviews
Account freezing and access problems
-
app_performance
· 14.0% of reviews
App crashes and slow performance
-
ux_issues
· 10.0% of reviews
User interface problems
-
money_transfer
· 16.0% of reviews
Delayed or failed transfers
-
Venmo_card
· 21.0% of reviews
Card issues
-
app_crashes
· 8.0% of reviews
App crashes
-
user_interface
· 10.0% of reviews
UI glitches
-
notification_issues
· 10.0% of reviews
Promotional notifications
-
money_transfer
· 13.0% of reviews
Transfer delays
-
crypto_trading
· 1.0% of reviews
Crypto issues
Praised Features
-
Ease of use
· 9.0% of reviews
Simple and easy to navigate
-
Rewards
· 2.0% of reviews
Cash back and rewards program
Bug Reports
-
App crashes
· 6.0% of reviews
Application crashes frequently
-
UI glitches
· 11.0% of reviews
User interface issues
Competitive Position
Venmo faces competition from other peer-to-peer payment apps that offer more straightforward and user-friendly experiences.
