United Airlines — Reviews & Insights
United Airlines
Analysis Summary
Users have mixed experiences with the United Airlines app, with significant complaints about app crashes, bugs, and pricing issues. While some users praise the app's usability and check-in process,...
Rating Distribution
Pain Points
-
ux
· 17.0% of reviews
User experience issues
-
bugs
· 8.0% of reviews
Technical issues
-
pricing
· 9.0% of reviews
Fees and charges
-
customer service
· 1.0% of reviews
Support issues
-
inflight services
· 2.0% of reviews
In-flight amenities
-
app crashes
· 10.0% of reviews
Application stability
-
passport scanning
· 2.0% of reviews
Passport verification issues
-
ease of use
· 12.0% of reviews
Ease of navigating the app
-
check-in process
· 13.0% of reviews
Check-in functionality
-
login issues
· 11.0% of reviews
Authentication problems
-
boarding pass
· 2.0% of reviews
Boarding pass issues
-
overall experience
· 19.0% of reviews
General app performance
-
inflight services
· 2.0% of reviews
In-flight amenities
-
app crashes
· 10.0% of reviews
Application stability
-
passport scanning
· 2.0% of reviews
Passport verification issues
-
check-in process
· 13.0% of reviews
Check-in functionality
-
inflight services
· 2.0% of reviews
In-flight amenities
-
app usability
· 15.0% of reviews
Usability of the app
-
check-in process
· 13.0% of reviews
Check-in functionality
-
customer service
· 1.0% of reviews
Support issues
-
panic button
Emergency features
-
2048 game
· 1.0% of reviews
In-app game issues
-
flight information
· 5.0% of reviews
Flight updates
-
seat selection
· 1.0% of reviews
Seat booking
-
ease of use
· 12.0% of reviews
Ease of navigating the app
-
overall experience
· 19.0% of reviews
General app performance
-
flight information
· 5.0% of reviews
Flight updates
-
dark mode
· 1.0% of reviews
App theme
-
passport scan
· 2.0% of reviews
Passport verification issues
-
seat selection
· 1.0% of reviews
Seat booking
-
app crashes
· 10.0% of reviews
Application stability
-
passport scanning
· 2.0% of reviews
Passport verification issues
-
check-in process
· 13.0% of reviews
Check-in functionality
-
inflight services
· 2.0% of reviews
In-flight amenities
-
app usability
· 15.0% of reviews
Usability of the app
-
check-in process
· 13.0% of reviews
Check-in functionality
-
customer service
· 1.0% of reviews
Support issues
-
panic button
Emergency features
-
2048 game
· 1.0% of reviews
In-app game issues
-
flight information
· 5.0% of reviews
Flight updates
-
seat selection
· 1.0% of reviews
Seat booking
Praised Features
-
overall experience
· 24.0% of reviews
General app performance
-
check-in process
· 12.0% of reviews
Check-in functionality
-
customer service
· 6.0% of reviews
Support
-
inflight services
· 7.0% of reviews
In-flight amenities
-
app usability
· 16.0% of reviews
Usability of the app
Feature Requests
-
dark mode
· 1.0% of reviews
App theme
Bug Reports
-
app crashes
· 10.0% of reviews
Application stability
-
passport scanning
· 2.0% of reviews
Passport verification issues
-
check-in process
· 13.0% of reviews
Check-in functionality
-
login issues
· 11.0% of reviews
Authentication problems
-
app usability
· 15.0% of reviews
Usability of the app
Competitive Position
The United app faces competition from other major airline apps, particularly Delta, which is often favorably compared. However, it is seen as less reliable and user-friendly compared to some competitors.
