Uber - Request a ride — Reviews & Insights
Uber Technologies, Inc.
⚠ Sentiment Storm (mild)
Rating
4.90
15.6M ratings
Reviews/Month
5000
Trend: declining
Last Updated
Feb 2, 2026
v3.707.10001
Days Since Update
60
Active
Analysis Summary
Uber receives mostly positive feedback for its friendly and professional drivers, but faces significant criticism regarding high prices for short rides, occasional app freezing, and unreliable...
Rating Distribution
Pain Points
-
pricing
· 4.0% of reviews
High costs for short rides
-
app_performance
App freezing and glitches
-
driver_service
· 3.0% of reviews
Poor customer service
-
service_reliability
· 8.0% of reviews
Unreliable rides
-
app_features
· 4.0% of reviews
Inaccurate pickup points
Praised Features
-
driver_service
· 34.0% of reviews
Friendly and professional drivers
-
app_features
Upfront pricing
Feature Requests
-
better_driver_selection
· 1.0% of reviews
Option to see other passengers' photos for safety
Bug Reports
-
app_freezing
App freezing issues
Competitive Position
Uber maintains a strong market position due to its extensive network and brand recognition, but faces competition from other ride-hailing services that offer better pricing and reliability.
