Uber Eats: Food & Groceries — Reviews & Insights
Uber Technologies, Inc.
Rating Distribution
Pain Points
-
pricing
· 7.0% of reviews
High fees and markups
-
delivery
· 15.0% of reviews
Late or canceled deliveries
-
customer_support
· 23.0% of reviews
Poor customer service
-
ux
· 13.0% of reviews
App usability issues
-
payment_issues
· 10.0% of reviews
Unauthorized charges
-
order_tracking
· 10.0% of reviews
Inaccurate tracking
-
accessibility
· 13.0% of reviews
Language support issues
-
better_customer_support
· 13.0% of reviews
Improved customer service
-
more_restaurant_options
· 19.0% of reviews
Add more restaurant options
-
app_crashes
· 14.0% of reviews
App crashes
-
payment_issues
· 8.0% of reviews
Fees
-
order_tracking
· 5.0% of reviews
Order tracking
-
accessibility
· 13.0% of reviews
Language support
-
more_promotions
· 3.0% of reviews
More promotions
-
better_deals
· 6.0% of reviews
Better deals
-
grid_view
· 1.0% of reviews
Grid view
-
app_crashes
· 10.0% of reviews
App crashes
-
payment_issues
· 8.0% of reviews
Payment issues
-
order_tracking
· 5.0% of reviews
Order tracking
-
app_crashes
· 10.0% of reviews
App crashes
-
payment_issues
· 10.0% of reviews
Unauthorized charges
-
order_tracking
· 10.0% of reviews
Inaccurate tracking
-
app_crashes
· 10.0% of reviews
App crashes
-
unauthorized_charges
· 6.0% of reviews
Unauthorized charges
-
screenshot_blocking
· 1.0% of reviews
Screenshot blocking
Praised Features
-
food_quality
· 12.0% of reviews
High-quality food
-
delivery
· 11.0% of reviews
Quick delivery
-
convenience
· 7.0% of reviews
Convenient ordering
-
more_restaurant_options
· 19.0% of reviews
More restaurant options
-
better_customer_support
· 13.0% of reviews
Improved customer service
-
more_promotions
· 3.0% of reviews
More promotions
-
better_deals
· 6.0% of reviews
Better deals
-
grid_view
· 1.0% of reviews
Grid view
-
food_order
· 8.0% of reviews
Food order
-
great_delivery
· 13.0% of reviews
Great delivery
-
good
· 4.0% of reviews
Good
-
yes
· 1.0% of reviews
Yes
-
better_customer_support
· 3.0% of reviews
Better customer support
-
more_restaurant_options
· 6.0% of reviews
More restaurant options
-
app_crashes
· 1.0% of reviews
App crashes
-
payment_issues
· 8.0% of reviews
Payment issues
-
order_tracking
· 5.0% of reviews
Order tracking
-
accessibility
· 1.0% of reviews
Accessibility
-
more_promotions
· 1.0% of reviews
More promotions
-
better_deals
· 3.0% of reviews
Better deals
-
grid_view
· 1.0% of reviews
Grid view
-
app_crashes
· 1.0% of reviews
App crashes
-
payment_issues
· 8.0% of reviews
Payment issues
-
order_tracking
· 5.0% of reviews
Order tracking
-
accessibility
· 1.0% of reviews
Accessibility
-
more_promotions
· 1.0% of reviews
More promotions
-
better_deals
· 3.0% of reviews
Better deals
-
grid_view
· 1.0% of reviews
Grid view
-
app_crashes
· 1.0% of reviews
App crashes
-
payment_issues
· 8.0% of reviews
Payment issues
-
order_tracking
· 5.0% of reviews
Order tracking
-
accessibility
· 1.0% of reviews
Accessibility
-
more_promotions
· 1.0% of reviews
More promotions
-
better_deals
· 3.0% of reviews
Better deals
-
grid_view
· 1.0% of reviews
Grid view
-
app_crashes
· 1.0% of reviews
App crashes
-
payment_issues
· 8.0% of reviews
Payment issues
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