Ticketmaster－Buy, Sell Tickets — Reviews & Insights
Ticketmaster
Analysis Summary
Ticketmaster receives mixed reviews, with users praising its ease of use and event discovery features but criticizing high fees, poor user experience, app crashes, and login issues. The high fees and...
Rating Distribution
Pain Points
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pricing
· 40.0% of reviews
High fees and lack of transparency
-
ux
· 27.0% of reviews
Difficult navigation and user experience
-
performance
· 29.0% of reviews
App crashes and slow performance
-
payment issues
· 43.0% of reviews
Payment processing errors
-
account blocking
· 8.0% of reviews
Account issues and blocking
-
login issues
· 15.0% of reviews
Login difficulties
-
user-friendly interface
· 29.0% of reviews
Lack of intuitive design
-
ticket buying
· 49.0% of reviews
Difficulty in buying tickets
-
event discovery
· 19.0% of reviews
Difficulty in finding events
-
mobile ticket system
· 15.0% of reviews
Issues with mobile tickets
-
App crashes
· 21.0% of reviews
App crashes
-
ticket purchasing
· 40.0% of reviews
Issues with purchasing tickets
-
event updates
· 25.0% of reviews
Lack of real-time updates
-
fee transparency
· 41.0% of reviews
Lack of transparency in fees
-
seat selection
· 25.0% of reviews
Limited seat selection
-
location error
· 23.0% of reviews
Incorrect location information
Praised Features
-
ticket buying
· 31.0% of reviews
Easy and quick ticket purchasing
-
event discovery
· 18.0% of reviews
Discovering events
-
mobile ticket system
· 18.0% of reviews
Mobile ticket system
Feature Requests
-
seat selection
· 25.0% of reviews
Improved seat selection options
-
fee transparency
· 41.0% of reviews
More transparent fee structure
Bug Reports
-
app crashes
· 21.0% of reviews
Application crashes
-
login issues
· 15.0% of reviews
Login difficulties
-
performance
· 21.0% of reviews
Slow performance
Competitive Position
Ticketmaster holds a dominant market position but faces significant competition from other ticketing platforms offering better pricing and user experience.
