The Roku App (Official) — Reviews & Insights
Roku, Inc. & its affiliates
Analysis Summary
The Roku App is generally well-received for its remote control and streaming capabilities, but users face issues with bugs, connection problems, and unexpected subscription charges. While the app is...
Rating Distribution
Pain Points
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bugs
· 11.0% of reviews
Issues with app functionality
-
connection issues
· 11.0% of reviews
Difficulty connecting to Roku device
-
remote control
· 8.0% of reviews
Remote control malfunctions
-
streaming
· 4.0% of reviews
Streaming issues
-
app crashes
· 2.0% of reviews
App crashes
-
typing issues
· 1.0% of reviews
Text input problems
-
voice search
Voice search issues
-
volume control buttons
· 1.0% of reviews
Volume control malfunctions
-
connection issues
· 5.0% of reviews
Wi-Fi connection problems
-
app crashes
· 2.0% of reviews
App crashes
-
remote control
· 3.0% of reviews
Remote control crashes
-
connection issues
· 12.0% of reviews
TV connection problems
-
app crashes
· 2.0% of reviews
App crashes
Praised Features
-
remote control
· 11.0% of reviews
Convenient remote control functionality
-
search functionality
Efficient search capabilities
-
streaming
· 3.0% of reviews
Streaming capabilities
-
voice search
Voice search functionality
-
Google pay option
Google Pay integration
Feature Requests
-
custom wallpapers
· 1.0% of reviews
Ability to use custom wallpapers
Bug Reports
-
ads
· 2.0% of reviews
Excessive ads
-
subscription charges
· 3.0% of reviews
Unwanted subscription charges
Competitive Position
The app maintains a strong position in the market due to its wide range of features and ease of use, though it faces competition from other streaming devices like Fire Stick.
