Swiggy: Food Instamart Dineout — Reviews & Insights
Swiggy
⚠ Sentiment Storm (moderate)
Rating
4.67
12.3M ratings
Reviews/Month
15000
Trend: declining
Last Updated
Mar 6, 2026
v4.103.4
Days Since Update
28
Active
Analysis Summary
Swiggy has a wide variety of food options and generally positive discounts, but users frequently report issues with delivery, customer support, and app crashes. The app's freemium model is accepted,...
Rating Distribution
Pain Points
-
delivery
· 8.0% of reviews
Issues with delivery services
-
customer support
· 6.0% of reviews
Poor customer service
-
app crashes
· 1.0% of reviews
Application crashes
-
variety of cuisines
· 1.0% of reviews
Limited variety of cuisines
-
Instamart
· 1.0% of reviews
Instamart service issues
-
app crashes
· 2.0% of reviews
Payment page crashes
-
variety of cuisines
· 1.0% of reviews
Overpriced food
-
user interface
UI issues
-
discounts
Lack of discounts
-
more vegan options
· 1.0% of reviews
Need for more vegan options
-
app crashes
· 2.0% of reviews
Instamart payment page
-
variety of cuisines
Limited vegan options
-
user interface
UI navigation
-
discounts
Unclear promotions
-
more vegan options
Need for more vegan options
Praised Features
-
variety of cuisines
Wide range of food options
-
discounts
Good discounts
-
Instamart
· 1.0% of reviews
Convenient grocery delivery
Feature Requests
-
more vegan options
Request for more vegan food choices
Bug Reports
-
app crashes
Application crashes
Competitive Position
Swiggy maintains a strong market position but faces stiff competition from other food delivery apps like Zomato.
