Snapchat — Reviews & Insights
Snap, Inc.
Analysis Summary
Snapchat continues to receive mixed reviews, with many users expressing dissatisfaction over new pricing changes, particularly the introduction of storage fees and charges for filters and lenses....
Rating Distribution
Pain Points
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pricing
· 23.0% of reviews
Users are unhappy with the introduction of storage fees.
-
ads in messages
· 9.0% of reviews
Annoying ads appearing in conversations.
-
bugs
· 13.0% of reviews
Various bugs affecting app functionality.
-
ux
· 31.0% of reviews
User interface issues.
-
support
· 9.0% of reviews
Issues with customer support.
-
filters and lenses
· 33.0% of reviews
Filters and lenses now require payment.
-
messaging
· 12.0% of reviews
Issues with messaging features.
-
overall experience
· 38.0% of reviews
General dissatisfaction with the app.
-
stories
· 40.0% of reviews
Issues with stories feature.
-
communication
· 8.0% of reviews
Issues with communication features.
-
screenshot notifications
· 43.0% of reviews
Notifications when screenshots are taken.
-
more storage options
· 39.0% of reviews
Request for more storage options.
-
better support
· 8.0% of reviews
Request for better customer support.
-
memory storage
· 37.0% of reviews
Issues with memory storage.
-
account issues
· 38.0% of reviews
Issues with account management.
-
banning
· 37.0% of reviews
Issues with account bans.
-
streaks
· 38.0% of reviews
Issues with streaks feature.
-
account bans
· 38.0% of reviews
Issues with account bans.
-
keyboard issues
· 38.0% of reviews
Issues with keyboard functionality.
-
filters and lenses
· 39.0% of reviews
Issues with filters and lenses.
-
communication
· 39.0% of reviews
Issues with communication features.
-
more storage options
· 39.0% of reviews
Request for more storage options.
-
better support
· 38.0% of reviews
Request for better customer support.
-
memory backup
· 39.0% of reviews
Issues with memory backup.
-
password reset options
· 38.0% of reviews
Issues with password reset options.
-
remove followers
· 38.0% of reviews
Issues with removing followers.
-
pausing stories
· 39.0% of reviews
Issues with pausing stories.
-
filter and game search
· 39.0% of reviews
Issues with filter and game search.
-
camera issues
· 40.0% of reviews
Issues with camera functionality.
-
app crashes
· 39.0% of reviews
Issues with app crashes.
-
memory storage
· 39.0% of reviews
Issues with memory storage.
-
account issues
· 38.0% of reviews
Issues with account management.
-
banning
· 37.0% of reviews
Issues with account bans.
-
keyboard issues
· 38.0% of reviews
Issues with keyboard functionality.
-
bugs
· 38.0% of reviews
Various bugs affecting app functionality.
-
app crashes
· 39.0% of reviews
Issues with app crashes.
Praised Features
-
overall experience
· 28.0% of reviews
Users praise the overall experience and fun filters.
-
filters and lenses
· 31.0% of reviews
Users love the filters and lenses.
Feature Requests
-
more storage options
· 39.0% of reviews
Users request more storage options.
-
better support
· 38.0% of reviews
Users request better customer support.
Bug Reports
-
bugs
· 38.0% of reviews
Various bugs affecting app functionality.
Competitive Position
Snapchat maintains a strong position in the social networking market, but faces competition from other platforms like Facebook and Discord.
