Shop: All your favorite brands — Reviews & Insights
Shopify Inc.
⚠ Sentiment Storm (severe)
⚡ Disruption Score: 57
Rating
4.82
6.8M ratings
Reviews/Month
1667
Trend: declining
Last Updated
Feb 2, 2026
v2.238.0
Days Since Update
60
Active
Analysis Summary
The Shop app has a mixed user experience, with many praising its package tracking feature while others report significant issues with delivery delays, app crashes, and intrusive notifications....
Rating Distribution
Pain Points
-
delivery_issues
· 9.0% of reviews
Problems with timely delivery of purchased items
-
package_tracking
· 9.0% of reviews
Issues with tracking packages
-
app_crashes
· 10.0% of reviews
App crashes and fails to load
-
easy_checkout
· 6.0% of reviews
Ease of checking out
-
notifications
· 3.0% of reviews
Push notifications and alerts
-
dark_mode
· 2.0% of reviews
Dark mode availability
-
app_crashes
· 10.0% of reviews
App crashes and fails to load
Praised Features
-
package_tracking
· 5.0% of reviews
Package tracking functionality
-
customer_service
· 1.0% of reviews
Customer service responsiveness
Feature Requests
-
dark_mode
· 2.0% of reviews
Add a dark mode option
Bug Reports
-
app_crashes
· 10.0% of reviews
App crashes and fails to load
-
search_bar
· 3.0% of reviews
Search bar issues
Competitive Position
The app faces competition from other established shopping platforms, and users often compare it unfavorably in terms of delivery reliability and customer service.
