Rakuten Viber Messenger — Reviews & Insights
Viber Media
⚠ Sentiment Storm (mild)
Rating
4.13
16.8M ratings
Reviews/Month
968
Trend: declining
Last Updated
Mar 4, 2026
Varies with device
Days Since Update
30
Active
Analysis Summary
Rakuten Viber Messenger is praised for its free calling features and end-to-end encryption, but suffers from frequent bugs and performance issues that lead to user churn. The mixed user experience...
Rating Distribution
Pain Points
-
registration
· 8.0% of reviews
Issues with account verification and number changing
-
performance
· 1.0% of reviews
App crashes and slow performance
-
call disconnection
· 3.0% of reviews
Calls frequently disconnect
-
media file issues
· 1.0% of reviews
Problems with media file transfers
-
notification issues
· 1.0% of reviews
Unwanted notifications and alerts
Praised Features
-
free calls
· 1.0% of reviews
Unlimited free calls to other Viber users
-
end-to-end encryption
· 1.0% of reviews
Secure, end-to-end encrypted messaging
-
group chats
· 1.0% of reviews
Large group chat capabilities
Bug Reports
-
YouTube link issue
· 2.0% of reviews
YouTube links open externally instead of in-app
Competitive Position
Viber maintains a strong position in offering free international calling and secure messaging, but faces stiff competition from established players like WhatsApp.
