Prime Video — Reviews & Insights
Amazon Mobile LLC
Analysis Summary
Prime Video receives mixed reviews, with users praising its extensive content library and live TV options but criticizing the excessive ads, technical issues, and limited availability of desired...
Rating Distribution
Pain Points
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ads
· 24.0% of reviews
Excessive and intrusive advertisements
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performance
· 14.0% of reviews
App crashes and slow loading
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content availability
· 7.0% of reviews
Limited availability of desired content
-
technical issues
· 16.0% of reviews
Various bugs and glitches
-
subtitle issues
· 2.0% of reviews
Subtitle customization removed
-
content selection
· 24.0% of reviews
Perceived lack of variety
-
download capability
· 1.0% of reviews
Download issues
-
ad-free experience
· 22.0% of reviews
Ads despite subscription
-
app freezing
· 7.0% of reviews
App freezes
-
black screen
· 2.0% of reviews
App shows black screen
Praised Features
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content variety
· 3.0% of reviews
Extensive and diverse content catalog
-
live TV and sports
· 1.0% of reviews
Live programming and sports
-
personalized experience
Multiple profiles for personalized experience
Feature Requests
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subtitle customization
· 2.0% of reviews
Bring back customizable subtitles
-
Hallmark+ movies
· 1.0% of reviews
Add Hallmark+ movies in original language
Bug Reports
-
auto downloads
· 1.0% of reviews
Auto downloads not working
-
episode order
· 2.0% of reviews
Episodes and seasons in wrong order
Competitive Position
Prime Video faces stiff competition from established streaming services like Netflix and Hulu, which offer ad-free experiences and a wider variety of content.
