PayPal - Pay, Send, Save — Reviews & Insights
PayPal, Inc.
Analysis Summary
Users express significant dissatisfaction with PayPal's app, citing poor customer service, frequent crashes, security concerns, and high fees. The app's reliability and usability issues contribute to...
Rating Distribution
Pain Points
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security
· 16.0% of reviews
Concerns about unauthorized transactions and account security
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customer_service
· 8.0% of reviews
Issues with customer support responsiveness and effectiveness
-
app_performance
· 18.0% of reviews
Problems with app stability and speed
-
usability
· 11.0% of reviews
Difficulties navigating the app and using its features
-
functionality
· 24.0% of reviews
Issues with specific features not working as expected
-
reliability
· 46.0% of reviews
Concerns about the app's dependability and trustworthiness
-
cryptocurrency
· 10.0% of reviews
Problems with buying, selling, and transferring cryptocurrencies
-
overall_app_experience
· 46.0% of reviews
General dissatisfaction with the app's overall performance and features
-
app_crashes
· 8.0% of reviews
Issues with the app crashing frequently
-
login_issues
· 7.0% of reviews
Problems with logging into the app
-
cash_back_mastercard
· 1.0% of reviews
Issues with earning and redeeming cash back through the PayPal Mastercard
-
custom_logo
· 4.0% of reviews
Issues with the app icon and logo
Praised Features
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security
· 7.0% of reviews
Appraisals of PayPal's security features
-
cash_back_mastercard
Appraisals of earning cash back through the PayPal Mastercard
Feature Requests
-
custom_logo
· 2.0% of reviews
Requests to customize the app logo
Bug Reports
-
app_crashes
· 8.0% of reviews
Reports of the app crashing frequently
-
login_issues
· 7.0% of reviews
Problems with logging into the app
Competitive Position
PayPal faces strong competition due to its high fees, unreliable service, and poor app performance, which are significant drawbacks compared to newer, more user-friendly competitors.
