OZON: товары, одежда, билеты — Reviews & Insights
Internet Solutions LLC
Analysis Summary
Users appreciate the wide variety of products and frequent discounts offered by the app, but frequent delivery delays, poor customer support, and app crashes are major pain points leading to churn....
Rating Distribution
Pain Points
-
delivery
· 9.0% of reviews
Issues with delivery times and delays
-
support
· 3.0% of reviews
Poor customer support
-
ads
· 3.0% of reviews
Excessive advertisements
-
app crashes
Application crashes
-
language settings
Language setting issues
-
product variety
· 1.0% of reviews
Limited product variety
-
discounts
· 2.0% of reviews
Fluctuating prices
-
search by order name
· 1.0% of reviews
Inability to search by order name
-
better filtering options
· 2.0% of reviews
Lack of filtering options
-
app crashes
Application crashes
-
language settings
Language setting issues
-
variety of products
· 1.0% of reviews
Limited product variety
-
fast delivery
· 9.0% of reviews
Slow delivery
-
user interface
· 2.0% of reviews
Cluttered user interface
-
search by order name
· 1.0% of reviews
Inability to search by order name
-
better filtering options
· 2.0% of reviews
Lack of filtering options
-
app crashes
Application crashes
-
language settings
Language setting issues
-
product variety
· 1.0% of reviews
Limited product variety
-
fast delivery
· 9.0% of reviews
Slow delivery
-
discounts
· 2.0% of reviews
Fluctuating prices
-
search by order name
· 1.0% of reviews
Inability to search by order name
-
better filtering options
· 2.0% of reviews
Lack of filtering options
-
app crashes
Application crashes
-
language settings
Language setting issues
-
variety of products
· 1.0% of reviews
Limited product variety
-
fast delivery
· 9.0% of reviews
Slow delivery
-
discounts
· 2.0% of reviews
Fluctuating prices
-
search by order name
· 1.0% of reviews
Inability to search by order name
-
better filtering options
· 2.0% of reviews
Lack of filtering options
Praised Features
-
variety of products
· 1.0% of reviews
Wide range of products available
-
fast delivery
· 2.0% of reviews
Quick delivery service
-
discounts
· 1.0% of reviews
Frequent discounts and sales
Feature Requests
-
better filtering options
· 1.0% of reviews
Enhanced filtering capabilities
-
search by order name
Order name search functionality
Bug Reports
-
app crashes
Application crashes
Competitive Position
The app maintains a strong position in the Russian market due to its extensive product range and competitive pricing, but faces challenges from competitors like AliExpress in terms of delivery speed and customer service.
