OpenTable — Reviews & Insights
OpenTable, Inc.
Analysis Summary
OpenTable is highly praised for its user-friendly interface and ease of making restaurant reservations, but users report issues with app crashes, login problems, rewards system, and limited...
Rating Distribution
Pain Points
-
functionality
· 5.0% of reviews
Issues with app functionality
-
login issues
· 12.0% of reviews
Problems logging into the app
-
reservation management
· 16.0% of reviews
Issues managing reservations
-
filter reset
· 2.0% of reviews
Filter reset issues
-
notification issues
· 3.0% of reviews
Notification problems
-
rewards system
· 3.0% of reviews
Rewards system issues
-
app crashes
· 2.0% of reviews
App crashing
-
user interface
· 5.0% of reviews
User interface issues
-
more restaurant options
· 5.0% of reviews
Lack of restaurant options
-
autofill support
· 1.0% of reviews
Autofill issues
-
reservation ease
· 42.0% of reviews
Ease of making reservations
-
restaurant information
· 3.0% of reviews
Incomplete restaurant information
-
notifications
· 1.0% of reviews
Notification problems
-
more restaurant options
· 5.0% of reviews
Lack of restaurant options
-
autofill support
· 1.0% of reviews
Autofill issues
-
app crashes
· 2.0% of reviews
App crashing
-
login issues
· 12.0% of reviews
Problems logging into the app
Praised Features
-
user interface
· 32.0% of reviews
User interface praised
-
reservation ease
· 42.0% of reviews
Ease of making reservations
-
restaurant information
· 43.0% of reviews
Restaurant information
-
more restaurant options
· 47.0% of reviews
More restaurant options
-
autofill support
Autofill support
-
notifications
· 4.0% of reviews
Notifications
Feature Requests
-
more restaurant options
· 2.0% of reviews
Request for more restaurant options
-
autofill support
Request for autofill support
Bug Reports
-
app crashes
· 2.0% of reviews
App crashing
-
login issues
· 12.0% of reviews
Login issues
Competitive Position
OpenTable maintains a strong competitive position due to its extensive restaurant database, user-friendly interface, and ease of reservation management, though it faces competition from other restaurant apps.
