My Spectrum — Reviews & Insights
Charter Communications
⚠ Sentiment Storm (mild)
Rating
4.79
3.2M ratings
Reviews/Month
246
Trend: declining
Last Updated
Feb 4, 2026
v26.2.0
Days Since Update
58
Active
Analysis Summary
The My Spectrum app receives generally positive feedback for its customer service and ease of use, but users frequently complain about high prices, service outages, slow internet speeds, and app...
Rating Distribution
Pain Points
-
pricing
· 6.0% of reviews
Users feel the service is overpriced.
-
service
· 15.0% of reviews
Users report frequent service outages.
-
internet
· 13.0% of reviews
Users complain about slow internet speeds.
-
bugs
· 2.0% of reviews
Users report app crashes and bugs.
-
login issues
· 2.0% of reviews
Users face difficulties logging into the app.
Praised Features
-
customer service
· 7.0% of reviews
Users appreciate the helpful customer service.
-
ease of use
· 12.0% of reviews
Users find the app easy to use.
-
payment
· 5.0% of reviews
Users appreciate the payment options.
Feature Requests
-
communication section
· 1.0% of reviews
Users request a communication section.
Bug Reports
-
app crashes
· 2.0% of reviews
Users report the app crashing.
Competitive Position
Spectrum is perceived as a reliable but overpriced service with mixed user satisfaction.
