Microsoft 365 Copilot — Reviews & Insights
Microsoft Corporation
⚠ Sentiment Storm (severe)
⚡ Disruption Score: 52
Rating
4.55
8.9M ratings
Reviews/Month
1500
Trend: declining
Last Updated
Mar 1, 2026
Varies with device
Days Since Update
33
Active
Analysis Summary
Users appreciate the overall utility and AI chat features of Microsoft 365 Copilot but are frustrated by frequent crashes, subscription requirements, and loss of original functionality. The negative...
Rating Distribution
Pain Points
-
functionality
· 14.0% of reviews
Issues with app's core features
-
login issues
· 2.0% of reviews
Problems signing into the app
-
document editing
· 13.0% of reviews
Difficulties editing documents
-
AI integration
· 9.0% of reviews
Issues with AI features
-
app crashes
· 8.0% of reviews
App crashing frequently
Praised Features
-
overall utility
· 1.0% of reviews
General usefulness of the app
-
AI chat
· 1.0% of reviews
AI assistant interaction
-
document scanning
Document scanning capability
Feature Requests
-
restore original functionality
· 3.0% of reviews
Requests to revert to previous app features
Bug Reports
-
document opening
· 11.0% of reviews
Problems opening documents
-
subscription requirement
· 3.0% of reviews
Issues with needing a subscription to access features
Competitive Position
The app faces competition from free alternatives that do not require subscriptions.
