Marriott Bonvoy: Book Hotels — Reviews & Insights
Marriott International
Analysis Summary
Marriott Bonvoy: Book Hotels app receives generally positive feedback for its ease of use and customer service, but struggles with persistent bugs, app crashes, and mobile key issues. Users...
Rating Distribution
Pain Points
-
bugs
· 20.0% of reviews
Issues with app functionality
-
ux
· 17.0% of reviews
User experience issues
-
mobile key
· 2.0% of reviews
Mobile key system issues
-
add additional guests
· 3.0% of reviews
Adding guests to reservation
-
app crashes
· 21.0% of reviews
Application crashes
-
login issues
· 11.0% of reviews
Login problems
-
rewards
· 2.0% of reviews
Rewards issues
-
mobile check-in
· 4.0% of reviews
Mobile check-in issues
-
customer service
· 2.0% of reviews
Customer service issues
-
ease of use
· 23.0% of reviews
Ease of use issues
-
integrate Apple wallet
Apple wallet integration
-
book connecting rooms
· 3.0% of reviews
Booking connecting rooms
Praised Features
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mobile check-in
· 3.0% of reviews
Mobile check-in feature
-
customer service
· 11.0% of reviews
Customer service
-
rewards
· 2.0% of reviews
Rewards program
-
ease of use
· 22.0% of reviews
Ease of use
Bug Reports
-
app crashes
· 21.0% of reviews
Application crashes
-
login issues
· 11.0% of reviews
Login problems
-
rewards
· 2.0% of reviews
Rewards system issues
-
mobile key
· 2.0% of reviews
Mobile key system issues
Competitive Position
Marriott Bonvoy holds a strong market position due to its extensive hotel brand network and loyalty program, but faces competition from other hotel booking apps and loyalty programs.
