HP — Reviews & Insights
HP Inc.
Analysis Summary
The HP app receives mixed to negative reviews, primarily due to connectivity issues, poor printing quality, and frequent app crashes. Users are also frustrated with the app's monetization model,...
Rating Distribution
Pain Points
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setup_and_connectivity
· 33.0% of reviews
Difficulties in setting up and connecting the printer to the app
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printing_errors
· 21.0% of reviews
Issues with printing quality and functionality
-
app_functionality
· 20.0% of reviews
Problems with the app's core functionalities
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printing_and_scanning
· 21.0% of reviews
Challenges with printing and scanning features
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app_crashes
· 4.0% of reviews
Instances of the app crashing or freezing
-
printing_quality
· 14.0% of reviews
Concerns about the quality of printed output
-
overall_app_functionality
· 13.0% of reviews
General dissatisfaction with the app's overall functionality
Praised Features
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mobile_fax
· 5.0% of reviews
Convenience of faxing from a mobile device
-
wireless_printing
· 7.0% of reviews
Ease of wireless printing
-
setup_ease
· 6.0% of reviews
Ease of initial setup
-
app_integration
· 4.0% of reviews
Integration with other HP devices and services
Feature Requests
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higher_dpi_scan_control
· 3.0% of reviews
Request for higher DPI scan control on iOS
-
double_sided_scanning
· 1.0% of reviews
Request for double-sided scanning functionality
Bug Reports
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app_crashes
· 4.0% of reviews
Instances of the app crashing or freezing
-
connectivity_issues
· 28.0% of reviews
Printer connectivity problems
-
printing_quality
· 14.0% of reviews
Poor printing quality
Competitive Position
The app faces stiff competition from other brands that offer more reliable and higher-quality printing solutions.
