Grubhub: Food Delivery — Reviews & Insights
GrubHub.com
Analysis Summary
Grubhub receives mixed reviews, with common complaints about high fees, app crashes, and poor customer service. While users appreciate the wide restaurant selection and no fees on orders over $50,...
Rating Distribution
Pain Points
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performance
· 14.0% of reviews
Orders frequently get canceled or delayed.
-
pricing
· 11.0% of reviews
High delivery and service fees.
-
ux
· 18.0% of reviews
App crashes and payment issues.
-
no fees on $50+ orders
· 10.0% of reviews
No fees on orders over $50.
-
Grubhub+
· 21.0% of reviews
Grubhub+ membership issues.
-
no service fees on $50+ orders
· 5.0% of reviews
No service fees on orders over $50.
-
wide restaurant selection
Limited restaurant selection.
-
user interface
· 1.0% of reviews
Poor user interface.
-
better food protection
· 7.0% of reviews
Food often arrives cold or incorrect.
-
real-time tracking
· 2.0% of reviews
Inaccurate real-time tracking.
-
order cancellation issues
· 20.0% of reviews
Difficulty canceling orders.
-
address input errors
· 2.0% of reviews
Incorrect address input.
-
delivery time inaccuracies
· 7.0% of reviews
Incorrect delivery time estimates.
Praised Features
-
Wide restaurant selection
· 1.0% of reviews
Variety of restaurants available.
-
Great service
· 3.0% of reviews
Good customer service and delivery.
-
No fees on $50+ orders
· 7.0% of reviews
No fees on orders over $50.
Feature Requests
-
Store rating feature
· 1.0% of reviews
Ability to rate restaurants.
Bug Reports
-
App crashes
· 6.0% of reviews
App crashes frequently.
-
Payment issues
· 1.0% of reviews
Difficulty paying with credit cards.
Competitive Position
Grubhub faces stiff competition from other delivery apps, particularly in terms of pricing and delivery speed.
