Grab - Taxi & Food Delivery

Grab - Taxi & Food Delivery — Reviews & Insights

Grab Holdings

4.80 (16.2M) Food And Drink Android Free
⚠ Sentiment Storm (severe) ⚡ Disruption Score: 55
Rating
4.80
16.2M ratings
Reviews/Month
2000
Trend: declining
Last Updated
Mar 3, 2026
v5.400.0
Days Since Update
32
Active

Analysis Summary

Grab's app receives mixed reviews, with users praising its reliable service and user-friendly interface but criticizing its pricing, customer support, and occasional technical issues. The app's...

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Rating Distribution

5★
45.2%
4★
3.6%
3★
4.0%
2★
4.8%
1★
42.4%

Pain Points

  • pricing · 3.0% of reviews

    Users express dissatisfaction with the cost of services.

  • ux · 4.0% of reviews

    Issues with the user interface and experience.

  • support · 1.0% of reviews

    Lack of effective customer support.

  • driver behavior · 7.0% of reviews

    Concerns about driver conduct and reliability.

  • payment options · 2.0% of reviews

    Issues with payment methods and transactions.

  • connection issues · 1.0% of reviews

    Problems with app connectivity.

  • app crashes · 1.0% of reviews

    The app crashes or freezes unexpectedly.

  • payment issues · 1.0% of reviews

    Problems with processing payments.

  • reliable service · 6.0% of reviews

    Concerns about the reliability of the service.

  • user-friendly · 3.0% of reviews

    Feedback on the app's ease of use.

  • live tracking · 1.0% of reviews

    Issues with real-time location tracking.

  • driver blocking · 3.0% of reviews

    Problems with blocking drivers.

  • cancellation feature · 3.0% of reviews

    Issues with the cancellation process.

  • connection issues · 1.0% of reviews

    Problems with app connectivity.

  • app crashes · 1.0% of reviews

    The app crashes or freezes unexpectedly.

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Praised Features

  • reliable service · 6.0% of reviews

    Users appreciate the reliability of the service.

  • user-friendly · 3.0% of reviews

    Users find the app easy to use.

  • food delivery · 4.0% of reviews

    Positive feedback on the food delivery service.

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Feature Requests

  • more payment options

    Users request additional payment methods.

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Bug Reports

  • location pinning · 3.0% of reviews

    Issues with inaccurate location pinning.

  • menu language · 1.0% of reviews

    Problems with menu language translation.

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Competitive Position

Grab maintains a strong market position in Southeast Asia but faces stiff competition from global players like Uber.

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