foodpanda: food & groceries — Reviews & Insights
Foodpanda GmbH a subsidiary of Delivery Hero SE
Analysis Summary
foodpanda has a strong presence in the food delivery market with a wide range of restaurants and frequent promotions, but faces challenges with delivery delays, customer service issues, and payment...
Rating Distribution
Pain Points
-
customer_service
· 4.0% of reviews
Issues with customer support and resolution of problems
-
delivery
· 13.0% of reviews
Problems with delivery times and order accuracy
-
payment_issues
· 3.0% of reviews
Problems with payment processing and refunds
-
app_crashes
· 7.0% of reviews
Application crashes and freezes
-
delivery_speed
· 10.0% of reviews
Slow delivery times
-
payment_method_glitches
· 5.0% of reviews
Issues with specific payment methods
-
variety_of_restaurants
· 2.0% of reviews
Limited restaurant selection
-
promotions
· 2.0% of reviews
Issues with promotional offers
-
cancellation_option
· 8.0% of reviews
Difficulty in canceling orders
-
rider_tracking
· 3.0% of reviews
Lack of rider tracking feature
-
duplicate_orders
· 6.0% of reviews
Issues with duplicate orders
-
ease_of_ordering
· 5.0% of reviews
Ease of placing orders
-
promotions
· 3.0% of reviews
Frequent and attractive promotional offers
-
variety_of_food
· 5.0% of reviews
Wide range of food options
-
dine_in_option
Lack of dine-in option
-
rider_tracking
· 1.0% of reviews
Rider tracking feature
-
app_crashes
· 5.0% of reviews
Application crashes
Praised Features
-
variety_of_restaurants
· 5.0% of reviews
Wide range of restaurants
-
delivery_speed
· 7.0% of reviews
Fast delivery
-
promotions
· 3.0% of reviews
Attractive promotional offers
-
ease_of_ordering
· 5.0% of reviews
Easy ordering process
Feature Requests
-
dine_in_option
Add dine-in option
-
rider_tracking
· 1.0% of reviews
Add rider tracking feature
Bug Reports
-
app_crashes
· 5.0% of reviews
Application crashes
Competitive Position
foodpanda maintains a strong market position with a wide variety of restaurants and frequent promotions, but faces competition from other delivery apps like Grab.
