Fly Delta — Reviews & Insights
Delta Air Lines, Inc.
Analysis Summary
Delta's Fly Delta app receives mixed reviews, with frequent technical issues, login problems, and poor customer service cited as major pain points. While some users appreciate the app's features,...
Rating Distribution
Pain Points
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functionality
· 30.0% of reviews
Issues with app features not working as expected
-
technical
· 24.0% of reviews
Technical issues affecting app performance
-
usability
· 14.0% of reviews
Difficulties in navigating or using the app
-
customer service
· 2.0% of reviews
Negative experiences with Delta's customer support
-
check-in process
· 15.0% of reviews
Problems with the check-in feature
-
flight information updates
· 13.0% of reviews
Delayed or incorrect flight information
-
international travel features
· 1.0% of reviews
Inadequate features for international travel
-
login issues
· 6.0% of reviews
Problems logging into the app
-
boarding pass issues
· 11.0% of reviews
Problems with generating and using boarding passes
-
miles not updating
· 17.0% of reviews
Miles not updating in the app
-
app crashes
· 20.0% of reviews
App crashes frequently
-
login loops
· 5.0% of reviews
Persistent login loops
-
notifications
Issues with app notifications
-
easy to use
· 1.0% of reviews
App is easy to use
-
international travel features
· 1.0% of reviews
Inadequate features for international travel
-
login issues
· 6.0% of reviews
Problems logging into the app
-
boarding pass issues
· 11.0% of reviews
Problems with generating and using boarding passes
-
miles not updating
· 17.0% of reviews
Miles not updating in the app
-
app crashes
· 20.0% of reviews
App crashes frequently
-
notifications
Issues with app notifications
-
easy to use
· 1.0% of reviews
App is easy to use
-
better family-friendly seating
· 1.0% of reviews
Request for better seating options for families
-
app crashes
· 20.0% of reviews
App crashes frequently
-
login issues
· 6.0% of reviews
Problems logging into the app
-
miles not updating
· 17.0% of reviews
Miles not updating in the app
Praised Features
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today screen
Dynamic Today screen for day-of-travel information
-
notifications
Flight and gate change notifications
-
easy check-in
· 1.0% of reviews
Easy check-in process
Feature Requests
-
international travel features
More features for international travel
-
family-friendly seating
Better seating options for families
Bug Reports
-
app crashes
· 20.0% of reviews
App crashes frequently
-
login issues
· 6.0% of reviews
Problems logging into the app
-
boarding pass issues
· 11.0% of reviews
Problems with generating and using boarding passes
-
miles not updating
· 17.0% of reviews
Miles not updating in the app
-
app crashes
· 20.0% of reviews
App crashes frequently
-
login loops
· 5.0% of reviews
Persistent login loops
-
notifications
Issues with app notifications
Competitive Position
Delta's app faces significant competition from other major airline apps, particularly in features, user experience, and customer service.
