Fidelity Investments — Reviews & Insights
Fidelity Investments
Analysis Summary
Fidelity Investments app receives mixed reviews, with users praising its investment tools and customer service but criticizing its frequent crashes, freezing, and poor user experience. The app’s...
Rating Distribution
Pain Points
-
bugs
· 14.0% of reviews
Frequent application crashes and bugs
-
ux
· 11.0% of reviews
User interface and experience issues
-
performance
· 7.0% of reviews
Slow performance and lag
-
login_issues
· 7.0% of reviews
Login problems
-
performance_reporting
· 1.0% of reviews
Inaccurate performance reporting
-
freezing
· 2.0% of reviews
Application freezing
-
customer_service
· 1.0% of reviews
Poor customer service
-
investment_tools
· 1.0% of reviews
Lack of investment tools
-
real_time_prices
· 2.0% of reviews
Delayed real-time prices
-
watchlists
· 3.0% of reviews
Watchlist issues
-
bill_pay
· 8.0% of reviews
Bill pay issues
-
ui
· 7.0% of reviews
UI issues
-
customer_service
· 1.0% of reviews
Unhelpful customer service
-
investment_tools
· 3.0% of reviews
Lack of customization
-
real_time_prices
· 2.0% of reviews
Real-time price issues
-
watchlists
· 2.0% of reviews
Watchlist display issues
-
balance_tab
· 2.0% of reviews
Balance tab issues
-
user_friendly
· 14.0% of reviews
Not user friendly
-
real_time_prices
· 2.0% of reviews
Real-time price accuracy
-
customer_service
· 1.0% of reviews
Poor customer service
-
recurring_qcds
· 7.0% of reviews
Recurring transfer issues
-
decimal_button
· 11.0% of reviews
Decimal button issues
-
number_formatting
· 1.0% of reviews
Number formatting issues
-
security
· 1.0% of reviews
Security concerns
-
customer_service
· 1.0% of reviews
Unhelpful customer service
-
investment_tools
· 3.0% of reviews
Lack of customization
-
customizable_portfolio_view
· 3.0% of reviews
Customizable portfolio view
-
sell_fractional_shares
· 4.0% of reviews
Sell fractional shares
-
app_crashes
· 18.0% of reviews
App crashes
-
login_issues
· 7.0% of reviews
Login issues
-
freezing
· 2.0% of reviews
Freezing
-
investment_tools
· 13.0% of reviews
Investment tools
-
user_friendly
· 14.0% of reviews
Not user friendly
-
customer_service
· 1.0% of reviews
Poor customer service
-
real_time_prices
· 2.0% of reviews
Real-time prices
-
watchlists
· 3.0% of reviews
Watchlists
-
bill_pay
· 8.0% of reviews
Bill pay
-
app_crashes
· 18.0% of reviews
App crashes
-
login_issues
· 7.0% of reviews
Login issues
-
freezing
· 2.0% of reviews
Freezing
Praised Features
-
Ease of use
· 5.0% of reviews
Easy navigation and simple interface
-
Investment tools
· 7.0% of reviews
Robust investment tools
-
Customer service
· 10.0% of reviews
Helpful customer service
Bug Reports
-
App crashes
· 17.0% of reviews
Application crashes frequently
-
Login issues
· 7.0% of reviews
Persistent login problems
-
Freezing
· 2.0% of reviews
Application freezing
Competitive Position
Fidelity holds a strong market position with robust investment tools and customer service, but faces competition from newer, more user-friendly platforms like Robinhood.
