Experian® — Reviews & Insights
Experian
Analysis Summary
Experian receives mixed reviews with users praising its credit score tracking and credit improvement tools, but criticizing its high subscription costs, excessive ads, and frequent bugs. Security...
Rating Distribution
Pain Points
-
ads
· 7.0% of reviews
Excessive and intrusive advertisements
-
bugs
· 10.0% of reviews
Application crashes and technical issues
-
pricing
· 9.0% of reviews
Perceived high cost and hidden fees
-
ux
· 9.0% of reviews
User experience issues
-
performance
· 4.0% of reviews
Slow updates and inaccurate credit reports
-
credit improvement tools
Ineffectiveness of credit improvement features
-
security
· 3.0% of reviews
Security concerns and identity theft
-
more detailed credit reports
· 1.0% of reviews
Lack of detailed credit reports
-
text verification code bug
· 1.0% of reviews
Verification code issues
-
login issues
· 6.0% of reviews
Difficulty logging in
-
app crashes
· 7.0% of reviews
Application crashes
-
notifications
· 2.0% of reviews
Overwhelming notifications
-
credit score tracking
· 3.0% of reviews
Inaccurate credit score tracking
-
credit improvement tools
Ineffectiveness of credit improvement features
-
security
· 3.0% of reviews
Security concerns and identity theft
-
user friendly
· 9.0% of reviews
Ease of use
-
performance
· 7.0% of reviews
App performance
-
dark mode
Request for dark mode
-
credit monitoring
· 19.0% of reviews
Effectiveness of credit monitoring
-
login issues
· 6.0% of reviews
Difficulty logging in
-
app crashes
· 7.0% of reviews
Application crashes
-
text verification code bug
· 1.0% of reviews
Verification code issues
Praised Features
-
credit score tracking
· 20.0% of reviews
Accurate and timely credit score updates
-
credit improvement tools
· 21.0% of reviews
Effective credit improvement tools
-
security
Robust security features
-
user friendly
· 9.0% of reviews
Ease of use
-
performance
· 7.0% of reviews
App performance
-
dark mode
Request for dark mode
-
credit monitoring
· 19.0% of reviews
Effectiveness of credit monitoring
Feature Requests
-
dark mode
Request for dark mode
Bug Reports
-
app crashes
· 7.0% of reviews
Application crashes
-
login issues
· 6.0% of reviews
Difficulty logging in
-
text verification code bug
· 1.0% of reviews
Verification code issues
Competitive Position
Experian is perceived as more reliable and user-friendly compared to TransUnion, but faces competition from Equifax.
