Expedia: Hotels, Flights, Cars — Reviews & Insights
Expedia, Inc.
⚠ Sentiment Storm (severe)
Rating
4.79
5.6M ratings
Reviews/Month
536
Trend: declining
Last Updated
Jan 29, 2026
v2026.4.912
Days Since Update
65
Active
Analysis Summary
Expedia receives mixed reviews, with many users praising the cleanliness and helpful staff of partnered hotels, but frequent complaints about poor customer service and app performance issues. The...
Rating Distribution
Pain Points
-
customer_service
· 14.0% of reviews
Issues with customer service support
-
app_performance
· 11.0% of reviews
App crashes and lags
-
booking_issues
· 17.0% of reviews
Problems with booking confirmations and details
-
pricing
· 2.0% of reviews
Perceived high prices
Praised Features
-
clean_and_great_staff
· 13.0% of reviews
Cleanliness and helpful staff
-
easy_use
· 3.0% of reviews
Ease of use
-
rewards_program
Rewards program benefits
Feature Requests
-
more_filters
More filter options
Bug Reports
-
freezing_issues
· 3.0% of reviews
App freezing
-
navigation
Navigation issues
Competitive Position
Expedia maintains a strong market position due to its comprehensive travel planning features, but faces stiff competition from other travel apps that offer better customer service and user experience.
