eBay online shopping & selling — Reviews & Insights
eBay Inc.
Analysis Summary
Users express significant frustration with the app’s performance, user experience, and recent updates, leading to a negative sentiment and potential churn. While the platform offers a wide variety of...
Rating Distribution
Pain Points
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bugs
· 17.0% of reviews
Issues with app functionality and stability
-
ux
· 7.0% of reviews
User experience issues
-
pricing
· 4.0% of reviews
Concerns about fees and pricing structure
-
support
Customer service issues
-
eBay Live
· 44.0% of reviews
Issues with the live auction feature
-
buying experience
· 5.0% of reviews
Problems with buying items
-
selling tools
· 16.0% of reviews
Concerns about tools for sellers
-
app freezing
· 17.0% of reviews
The app freezes frequently
-
notifications tab
· 2.0% of reviews
Notifications issues
-
product variety
Concerns about the range of products
-
customer service
· 3.0% of reviews
General customer service issues
-
better search filters
Request for improved search filters
-
contact seller issues
· 23.0% of reviews
Problems contacting sellers
-
app loading issues
· 5.0% of reviews
Problems with app loading
-
notifications
· 2.0% of reviews
Notifications issues
Praised Features
-
product variety
Wide range of products available
-
buying experience
· 1.0% of reviews
Positive buying experience
Feature Requests
-
better search filters
Request for improved search filters
Bug Reports
-
app freezing
· 17.0% of reviews
The app freezes frequently
-
notifications
· 2.0% of reviews
Notifications issues
Competitive Position
eBay maintains a strong market position but faces competition from newer platforms offering better user experiences.
