eBay online shopping & selling — Reviews & Insights
eBay Mobile
Analysis Summary
eBay's app is praised for its extensive product range and easy navigation, but suffers from frequent bugs, network errors, and poor customer service. Users are frustrated with high fees and unfair...
Rating Distribution
Pain Points
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bugs
· 31.0% of reviews
Frequent application bugs causing crashes and errors.
-
network_errors
· 26.0% of reviews
Persistent network errors and connectivity issues.
-
login_issues
· 6.0% of reviews
Frequent login problems and password resets.
-
app_crashes
· 24.0% of reviews
Application crashes after recent updates.
-
search_filter_issues
· 7.0% of reviews
Problems with search filters and results.
-
customer_service
· 7.0% of reviews
Poor customer service and support.
-
selling platform
· 8.0% of reviews
Issues with the selling platform, including fees and policies.
-
search bar
· 8.0% of reviews
Problems with the search bar functionality.
-
invalid access token
· 2.0% of reviews
Issues with invalid access tokens.
Praised Features
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easy navigation
· 7.0% of reviews
Easy and intuitive navigation within the app.
-
good products
· 1.0% of reviews
High-quality and diverse product offerings.
-
vintage and pre-loved items
· 2.0% of reviews
Extensive selection of vintage and pre-loved items.
Feature Requests
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better search filters
Improvements to search filters for better results.
-
more offer attempts
More options to make offers on items.
Bug Reports
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app crashes
· 22.0% of reviews
Application crashes after recent updates.
-
network errors
· 25.0% of reviews
Frequent network errors and connectivity issues.
-
login issues
· 7.0% of reviews
Frequent login problems and password resets.
Competitive Position
eBay maintains a strong position in the marketplace due to its vast product range and established user base, but faces competition from newer platforms offering better user experiences and pricing.
