Citi Mobile® — Reviews & Insights
Citibank
Rating Distribution
Pain Points
-
functionality
· 20.0% of reviews
Issues with app features not working as expected
-
performance
· 24.0% of reviews
Slow app performance and frequent bugs
-
ux
· 4.0% of reviews
User interface and experience issues
-
Zelle
· 5.0% of reviews
Issues with Zelle feature
-
Mobile check deposit
· 1.0% of reviews
Problems with mobile check deposit feature
-
Login issues
· 13.0% of reviews
Trouble logging into the app
-
Zelle amount input
· 5.0% of reviews
Issues with inputting Zelle amounts
-
Running balance
· 4.0% of reviews
Problems with running balance feature
-
Password manager
· 6.0% of reviews
Issues with password manager integration
-
FICO Score
Problems accessing FICO Score
-
ATM Finder
Issues with ATM Finder feature
-
Overall app functionality
· 24.0% of reviews
General issues with app functionality
-
iPad support
· 3.0% of reviews
Lack of iPad app support
-
App crashes
· 6.0% of reviews
Frequent app crashes
-
Update issues
· 21.0% of reviews
Problems with app updates
-
Login
· 15.0% of reviews
Login problems
-
Zelle
· 5.0% of reviews
Zelle issues
-
FICO Score
Problems accessing FICO Score
-
ATM Finder
Issues with ATM Finder feature
-
Overall app functionality
· 24.0% of reviews
General issues with app functionality
-
FaceID
· 3.0% of reviews
FaceID issues
-
Dark Mode
Lack of Dark Mode
-
iPad support
· 3.0% of reviews
Lack of iPad app support
-
App crashes
· 6.0% of reviews
Frequent app crashes
-
Update issues
· 21.0% of reviews
Problems with app updates
-
Password manager
· 6.0% of reviews
Issues with password manager integration
-
Zelle amount input
· 5.0% of reviews
Issues with inputting Zelle amounts
-
Zelle
· 5.0% of reviews
Zelle issues
-
FICO Score
Problems accessing FICO Score
-
ATM Finder
Issues with ATM Finder feature
-
Overall app functionality
· 24.0% of reviews
General issues with app functionality
-
FaceID
· 3.0% of reviews
FaceID issues
-
Dark Mode
Lack of Dark Mode
-
iPad support
· 3.0% of reviews
Lack of iPad app support
-
App crashes
· 6.0% of reviews
Frequent app crashes
-
Update issues
· 21.0% of reviews
Problems with app updates
-
Login
· 15.0% of reviews
Login problems
-
Zelle
· 5.0% of reviews
Zelle issues
-
FICO Score
Problems accessing FICO Score
-
ATM Finder
Issues with ATM Finder feature
-
Overall app functionality
· 24.0% of reviews
General issues with app functionality
-
FaceID
· 3.0% of reviews
FaceID issues
-
Dark Mode
Lack of Dark Mode
-
iPad support
· 3.0% of reviews
Lack of iPad app support
-
App crashes
· 6.0% of reviews
Frequent app crashes
-
Update issues
· 21.0% of reviews
Problems with app updates
-
Password manager
· 6.0% of reviews
Issues with password manager integration
-
Zelle amount input
· 5.0% of reviews
Issues with inputting Zelle amounts
-
Zelle
· 5.0% of reviews
Zelle issues
-
FICO Score
Problems accessing FICO Score
-
ATM Finder
Issues with ATM Finder feature
-
Overall app functionality
· 24.0% of reviews
General issues with app functionality
-
FaceID
· 3.0% of reviews
FaceID issues
-
Dark Mode
Lack of Dark Mode
-
iPad support
· 3.0% of reviews
Lack of iPad app support
-
App crashes
· 6.0% of reviews
Frequent app crashes
-
Update issues
· 21.0% of reviews
Problems with app updates
-
Login
· 15.0% of reviews
Login problems
-
Zelle
· 5.0% of reviews
Zelle issues
-
FICO Score
Problems accessing FICO Score
-
ATM Finder
Issues with ATM Finder feature
-
Overall app functionality
· 24.0% of reviews
General issues with app functionality
-
FaceID
· 3.0% of reviews
FaceID issues
-
Dark Mode
Lack of Dark Mode
-
iPad support
· 3.0% of reviews
Lack of iPad app support
-
App crashes
· 6.0% of reviews
Frequent app crashes
-
Update issues
· 21.0% of reviews
Problems with app updates
-
Password manager
· 6.0% of reviews
Issues with password manager integration
-
Zelle amount input
· 5.0% of reviews
Issues with inputting Zelle amounts
