Booking.com: Hotels & Travel — Reviews & Insights

Name: Booking.com: Hotels & Travel
Rating: 4.80 (5834338 reviews)

Booking.com Hotels & Vacation Rentals

★ 4.80 (5.8M) Travel And Local Android Free

⚠ Sentiment Storm (mild)

Rating

4.80

5.8M ratings

Reviews/Month

1364

Trend: declining

Last Updated

Mar 6, 2026

Varies with device

Days Since Update

Active

Analysis Summary

Booking.com: Hotels & Travel is highly praised for its ease of use and mobile discounts, but users frequently report issues with customer service and technical bugs. Despite these challenges, the app...

Rating Distribution

5★

68.4%

4★

7.4%

3★

1.6%

2★

2.4%

1★

20.2%

Pain Points

customer_service · 9.0% of reviews
Issues with customer support and resolution
bugs · 6.0% of reviews
Technical issues and app malfunctions
pricing · 1.0% of reviews
Perceived high prices or unexpected costs
payment_issues · 1.0% of reviews
Problems with payment processing

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Praised Features

ease_of_use · 21.0% of reviews
Simple and intuitive interface
mobile_discounts · 5.0% of reviews
Exclusive mobile discounts

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Competitive Position

Booking.com maintains a strong market position due to its extensive range of accommodations and user-friendly interface. However, it faces stiff competition from other travel booking apps and alternative platforms like Airbnb.

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