Booking.com: Hotels & Travel

Booking.com: Hotels & Travel — Reviews & Insights

Booking.com Hotels & Vacation Rentals

4.80 (5.8M) Travel And Local Android Free
⚠ Sentiment Storm (mild)
Rating
4.80
5.8M ratings
Reviews/Month
1364
Trend: declining
Last Updated
Mar 6, 2026
Varies with device
Days Since Update
29
Active

Analysis Summary

Booking.com: Hotels & Travel is highly praised for its ease of use and mobile discounts, but users frequently report issues with customer service and technical bugs. Despite these challenges, the app...

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Rating Distribution

5★
68.4%
4★
7.4%
3★
1.6%
2★
2.4%
1★
20.2%

Pain Points

  • customer_service · 9.0% of reviews

    Issues with customer support and resolution

  • bugs · 6.0% of reviews

    Technical issues and app malfunctions

  • pricing · 1.0% of reviews

    Perceived high prices or unexpected costs

  • payment_issues · 1.0% of reviews

    Problems with payment processing

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Praised Features

  • ease_of_use · 21.0% of reviews

    Simple and intuitive interface

  • mobile_discounts · 5.0% of reviews

    Exclusive mobile discounts

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Competitive Position

Booking.com maintains a strong market position due to its extensive range of accommodations and user-friendly interface. However, it faces stiff competition from other travel booking apps and alternative platforms like Airbnb.

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