Bank of America Mobile Banking — Reviews & Insights
Bank of America
Rating Distribution
Pain Points
-
bugs
· 20.0% of reviews
Frequent technical issues with the app
-
login_issues
· 13.0% of reviews
Difficulties in logging into the app
-
blank_page
· 11.0% of reviews
Encountering a blank page after login
-
check_deposit
· 2.0% of reviews
Issues with mobile check deposit
-
customer_service
· 9.0% of reviews
Feedback on customer service
-
FICO score
Feedback on FICO score feature
-
dark_mode
Lack of dark mode
-
ACH transfer
Issues with ACH transfers
-
app_crashes
· 10.0% of reviews
App crashes
-
check_deposit_errors
· 1.0% of reviews
Errors with check deposit
-
overall_functionality
· 18.0% of reviews
General functionality issues
-
security
· 1.0% of reviews
Security concerns
-
dark mode
Lack of dark mode
-
ACH transfer options
Limited ACH transfer options
-
login_issues
· 13.0% of reviews
Difficulties in logging into the app
-
blank_screen
· 11.0% of reviews
Encountering a blank page after login
-
crashes
· 7.0% of reviews
App crashes
-
check_deposit
· 2.0% of reviews
Issues with mobile check deposit
-
overall_functionality
· 18.0% of reviews
General functionality issues
-
customer service
· 9.0% of reviews
Feedback on customer service
-
FICO score
Feedback on FICO score feature
-
security
· 1.0% of reviews
Security concerns
-
dark mode
Lack of dark mode
-
ACH transfer options
Limited ACH transfer options
-
login_issues
· 13.0% of reviews
Difficulties in logging into the app
-
blank_screen
· 11.0% of reviews
Encountering a blank page after login
-
crashes
· 7.0% of reviews
App crashes
-
check_deposit
· 2.0% of reviews
Issues with mobile check deposit
-
overall_functionality
· 18.0% of reviews
General functionality issues
-
customer service
· 9.0% of reviews
Feedback on customer service
-
FICO score
Feedback on FICO score feature
-
security
· 1.0% of reviews
Security concerns
-
dark mode
Lack of dark mode
-
ACH transfer options
Limited ACH transfer options
-
login_issues
· 13.0% of reviews
Difficulties in logging into the app
-
blank_screen
· 11.0% of reviews
Encountering a blank page after login
-
crashes
· 7.0% of reviews
App crashes
-
check_deposit
· 2.0% of reviews
Issues with mobile check deposit
-
overall_functionality
· 18.0% of reviews
General functionality issues
-
customer service
· 9.0% of reviews
Feedback on customer service
-
FICO score
Feedback on FICO score feature
-
security
· 1.0% of reviews
Security concerns
-
dark mode
Lack of dark mode
-
ACH transfer options
Limited ACH transfer options
-
login_issues
· 13.0% of reviews
Difficulties in logging into the app
-
blank_screen
· 11.0% of reviews
Encountering a blank page after login
-
crashes
· 7.0% of reviews
App crashes
-
check_deposit
· 2.0% of reviews
Issues with mobile check deposit
-
overall_functionality
· 18.0% of reviews
General functionality issues
-
customer service
· 9.0% of reviews
Feedback on customer service
-
FICO score
Feedback on FICO score feature
-
security
· 1.0% of reviews
Security concerns
-
dark mode
Lack of dark mode
-
ACH transfer options
Limited ACH transfer options
-
login_issues
· 13.0% of reviews
Difficulties in logging into the app
-
blank_screen
· 11.0% of reviews
Encountering a blank page after login
-
crashes
· 7.0% of reviews
App crashes
-
check_deposit
· 2.0% of reviews
Issues with mobile check deposit
-
overall_functionality
· 18.0% of reviews
General functionality issues
-
customer service
· 9.0% of reviews
Feedback on customer service
-
FICO score
Feedback on FICO score feature
-
security
· 1.0% of reviews
Security concerns
-
dark mode
Lack of dark mode
-
ACH transfer options
Limited ACH transfer options
Praised Features
-
customer service
· 9.0% of reviews
Highly praised customer service
-
overall_functionality
· 3.0% of reviews
Overall app functionality
-
security
· 1.0% of reviews
Security features
