Banco Itaú: Conta, Cartão e + — Reviews & Insights
Itaú Unibanco S. A.
Analysis Summary
Users express mixed sentiments about the Banco Itaú app, with significant complaints about performance issues, security concerns, and usability problems. While some features like Itaú Shop are...
Rating Distribution
Pain Points
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performance
· 19.0% of reviews
App crashes and freezes frequently.
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usability
· 5.0% of reviews
Difficulty logging in and navigating the app.
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financial management tools
· 1.0% of reviews
Delayed updates and inaccuracies in transaction history.
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security
· 4.0% of reviews
Security concerns and login issues.
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usability
· 1.0% of reviews
Lack of dark mode.
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English language option
· 1.0% of reviews
Lack of English language support.
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app crashes
· 9.0% of reviews
App crashes due to new updates.
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login issues
· 7.0% of reviews
Problems with account access and login.
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payment failures
· 2.0% of reviews
Failed transactions and payment issues.
-
security issues
Security flaws and unauthorized access.
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delayed updates
· 5.0% of reviews
Slow updates and feature rollouts.
-
ads
· 1.0% of reviews
Excessive pop-up ads.
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overall functionality
· 19.0% of reviews
General app performance and reliability.
Praised Features
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Itaú Shop
· 1.0% of reviews
Exclusive discounts and shopping benefits.
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Contactless Payment
Ease of making contactless payments.
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Investment options
Variety of investment choices.
Feature Requests
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dark mode
· 1.0% of reviews
Request for a dark mode option.
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English language option
· 1.0% of reviews
Request for English language support.
Bug Reports
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login bugs
· 7.0% of reviews
Issues with logging into the app.
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payment bugs
· 2.0% of reviews
Failed transactions and payment issues.
-
security bugs
Security flaws and unauthorized access.
Competitive Position
The app faces competition from other banking apps that offer more stable performance and user-friendly features.
