Amex — Reviews & Insights
American Express
⚠ Sentiment Storm (moderate)
Rating
4.88
4.2M ratings
Reviews/Month
268
Trend: declining
Last Updated
Jan 20, 2026
v7.26.0
Days Since Update
73
Active
Analysis Summary
The Amex app receives mixed reviews with users praising its functionality and customer service but criticizing poor customer support, bugs, and high fees. The app's viability is threatened by...
Rating Distribution
Pain Points
-
ux
· 9.0% of reviews
User interface and experience issues
-
functionality
· 13.0% of reviews
Functionality issues
-
app functionality
· 16.0% of reviews
App-specific functionality issues
-
customer service
· 6.0% of reviews
Customer service issues
-
rewards
· 1.0% of reviews
Rewards issues
-
app design
· 5.0% of reviews
App design issues
-
notes option for receipts
· 1.0% of reviews
Lack of notes option for receipts
-
Face ID issues
· 1.0% of reviews
Face ID login problems
Praised Features
-
app functionality
· 16.0% of reviews
Overall app functionality
-
customer service
· 15.0% of reviews
Customer service
-
rewards
· 8.0% of reviews
Rewards program
-
app design
· 8.0% of reviews
App design
Feature Requests
-
notes option for receipts
· 1.0% of reviews
Option to add notes to receipts
-
Face ID functionality
· 1.0% of reviews
Face ID login
Bug Reports
-
app crashes
· 4.0% of reviews
Application crashes
-
transaction tracking
· 6.0% of reviews
Issues tracking transactions
-
payment errors
· 5.0% of reviews
Payment processing errors
Competitive Position
Amex is perceived as a premium service with strong customer service but faces competition on price and app features.
