Amazon Shopping — Reviews & Insights
AMZN Mobile LLC
Analysis Summary
Amazon Shopping app receives mixed reviews, with praise for its wide product variety and competitive pricing, but frequent complaints about delivery delays, customer service issues, and app...
Rating Distribution
Pain Points
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ux_issues
· 7.0% of reviews
Issues with user experience and interface
-
delivery_issues
· 11.0% of reviews
Problems with delivery services
-
customer_service
· 10.0% of reviews
Issues with customer support
-
product_availability
· 1.0% of reviews
Products disappearing from the catalog
-
cart_issues
· 3.0% of reviews
Problems with the shopping cart
-
payment_issues
· 1.0% of reviews
Problems with payment processing
-
product_variety
Limited selection of products
-
delivery_speed
· 10.0% of reviews
Slow delivery times
-
dark_mode
· 6.0% of reviews
Request for dark mode
-
list_management
· 2.0% of reviews
Issues with saved items list
-
app_crashes
· 3.0% of reviews
App crashes and freezes
-
login_issues
Problems logging into the app
-
app_functionality
· 8.0% of reviews
General app functionality issues
-
dark_mode
· 6.0% of reviews
Request for dark mode
-
app_crashes
· 3.0% of reviews
App crashes and freezes
-
login_issues
Problems logging into the app
-
ux_issues
· 7.0% of reviews
Issues with user experience and interface
-
payment_issues
· 1.0% of reviews
Problems with payment processing
-
cart_issues
· 3.0% of reviews
Problems with the shopping cart
-
product_variety
Limited selection of products
-
delivery_speed
· 10.0% of reviews
Slow delivery times
-
customer_service
· 10.0% of reviews
Issues with customer support
-
dark_mode
· 6.0% of reviews
Request for dark mode
-
list_management
· 2.0% of reviews
Issues with saved items list
-
app_crashes
· 3.0% of reviews
App crashes and freezes
-
login_issues
Problems logging into the app
-
app_functionality
· 8.0% of reviews
General app functionality issues
Praised Features
-
product_variety
· 3.0% of reviews
Wide selection of products
-
delivery_speed
· 4.0% of reviews
Fast delivery
-
pricing
· 4.0% of reviews
Competitive pricing
Feature Requests
-
dark_mode
· 6.0% of reviews
Request for dark mode
-
saved_items_management
· 1.0% of reviews
Better management of saved items
Bug Reports
-
app_crashes
· 3.0% of reviews
App crashes and freezes
-
login_issues
Problems logging into the app
-
cart_issues
· 3.0% of reviews
Problems with the shopping cart
Competitive Position
Amazon maintains a strong market position but faces increasing competition from newer, more agile platforms.
