Amazon Shopping — Reviews & Insights
Amazon Mobile LLC
Analysis Summary
Amazon Shopping app receives mixed reviews, with users praising its wide product variety and competitive pricing but criticizing frequent delivery delays, app crashes, and login issues. The freemium...
Rating Distribution
Pain Points
-
bugs
· 7.0% of reviews
Issues with app functionality
-
ux
· 1.0% of reviews
User interface and experience issues
-
ads
· 1.0% of reviews
Advertisements within the app
-
delivery
· 3.0% of reviews
Delivery service issues
-
tablet support
· 6.0% of reviews
Compatibility issues with tablets
-
login issues
· 2.0% of reviews
Problems with account login
-
search function
· 2.0% of reviews
Search functionality issues
-
customer service
· 2.0% of reviews
Customer support issues
-
dark mode
· 1.0% of reviews
Lack of dark mode feature
-
better filtering
· 1.0% of reviews
Improved filtering options
-
app crashing
· 4.0% of reviews
Application crashes
-
pricing
Perceived pricing issues
-
overall service
· 1.0% of reviews
General service dissatisfaction
Praised Features
-
product variety
· 5.0% of reviews
Wide range of products available
-
overall service
· 8.0% of reviews
General satisfaction with service
-
prices
· 3.0% of reviews
Competitive pricing
Feature Requests
-
dark mode
· 1.0% of reviews
Dark mode feature
-
better filtering
· 1.0% of reviews
Improved filtering options
Bug Reports
-
app crashing
· 4.0% of reviews
Application crashes
-
login issues
· 2.0% of reviews
Problems with account login
-
search function
· 2.0% of reviews
Search functionality issues
Competitive Position
Amazon maintains a strong market position due to its wide product variety and competitive pricing, but faces competition from other online retailers.
