Amazon Prime Video — Reviews & Insights
AMZN Mobile LLC
⚠ Sentiment Storm (moderate)
⚡ Disruption Score: 53
Rating
4.77
3M ratings
Reviews/Month
221
Trend: declining
Last Updated
Feb 3, 2026
v10.114.4
Days Since Update
60
Active
Analysis Summary
Amazon Prime Video is facing significant user dissatisfaction due to excessive ads, frequent application crashes, and poor user experience, leading to high churn rates and negative sentiment. The...
Rating Distribution
Pain Points
-
ads
· 41.0% of reviews
Excessive and disruptive advertisements
-
bugs
· 15.0% of reviews
Application crashes and glitches
-
ux
· 34.0% of reviews
User interface and experience issues
-
offline viewing
· 14.0% of reviews
Issues with downloading content for offline viewing
-
app crashes
· 20.0% of reviews
Application crashes
-
download issues
· 14.0% of reviews
Problems with downloading content
Praised Features
-
content availability
· 18.0% of reviews
Access to a wide range of movies and TV shows
Feature Requests
-
skip ad option
· 36.0% of reviews
Option to skip advertisements
Bug Reports
-
app crashes
· 20.0% of reviews
Application crashes
-
download issues
· 14.0% of reviews
Problems with downloading content
Competitive Position
Amazon Prime Video faces stiff competition from established streaming services like Netflix and Hulu, which are perceived to offer better user experiences and fewer ads.
