Amazon Music: Songs & Podcasts — Reviews & Insights
AMZN Mobile LLC
⚠ Sentiment Storm (moderate)
Rating
4.72
3.2M ratings
Reviews/Month
600
Trend: declining
Last Updated
Feb 5, 2026
v26.3.0
Days Since Update
57
Active
Analysis Summary
Amazon Music receives mixed reviews, with users praising its wide music variety but criticizing its increasing subscription costs, frequent app crashes, and limited music library. The app's...
Rating Distribution
Pain Points
-
pricing
· 4.0% of reviews
Concerns about the cost of the service
-
bugs
· 12.0% of reviews
Reports of app crashing and glitches
-
playlist issues
· 25.0% of reviews
Problems with playlist management
-
ad-free experience
· 5.0% of reviews
Issues with ad frequency
-
music selection
· 15.0% of reviews
Limited music library
Praised Features
-
music variety
· 12.0% of reviews
Wide range of music genres and options
-
offline listening
· 6.0% of reviews
Ability to download music for offline play
-
user interface
· 1.0% of reviews
Ease of use and navigation
Feature Requests
-
playlist customization
· 3.0% of reviews
More options to personalize playlists
Bug Reports
-
app crashes
· 14.0% of reviews
Application frequently crashes
-
music library errors
· 12.0% of reviews
Issues with accessing purchased music
Competitive Position
Amazon Music is facing stiff competition from established players like Spotify and YouTube Music, particularly in terms of pricing and music variety.
